they are good links for references of cisco ip phones services
IP Telephony and Converged Networks Resources and Links
Cisco Unified CallManager Express: All Versions
Cisco CallManager Express 3.1 System Administrator Guide
Cisco Unified CallManager Express, Configuration Guides
Cisco Unified CallManager Express, Command References
Cisco Unified CallManager Express,Introduction
Voice and IP Communications
Voice, Introduction
Voice-over-IP Quick Start Guide
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