Push or Pull

now Market, Inventory and others kinds of Economic ingredients are changing to paradigm of Pull. so our engineers who will serve the customers with technology need prepare for this idea shift. well how? Pull concept is giving out what customers want and not what we intend to make or what we have done. sometimes it is painful to us to change what our focus in accordance with customer's desires. i am thinking that we need buffer place where mixed Pull and Push ideas reside bet customers and our technicians.